Shipping Policy

Hey sweetpea, thank you for shopping with us! Your purchases mean the world to us, and we want to make sure you are completely satisfied with your order. We strive to process and ship your orders promptly. Below are the details regarding our shipping policy:

Processing Time:

• Orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods:

• We offer standard and expedited shipping options:

Lost or Damaged Packages:

• If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date for assistance.

Return Policy

We want you to love your purchase! If you are not completely satisfied, please review our return policy below:

Eligibility for Returns:

• You may return items within 30 days of the purchase date.
• To qualify for a return, products must be unopened, unused, and in their original packaging.
• Due to hygiene regulations, we cannot accept returns on opened or used products.

How to Initiate a Return:

1. Contact Us: Email our customer service team at sunshineyway@gmail.com with your order number and reason for the return.
2. Return Authorization: We will provide a Return Authorization (RA) number and detailed instructions for returning the item.
3. Pack Your Return: Please securely package the item to prevent damage during shipping.

Return Shipping Costs:

• Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part, in which case we will cover the return shipping costs.

Refund Process:

• Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-10 business days.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receipt with a photo of the item. We will assist you in resolving the issue.

Questions? If you have any questions about our shipping or return policies, click the button below to contact our customer service.

Thank you for shopping with us!